This article explains the main components of a report.



1. Report Category


At the very top are the report categories in the form of tabs. Click on a tab to load the report(s) under that category.


2. Report Name


Below the report category is the name of the report that you are currently viewing. In the screenshot above, the report name is All Tickets.


3. Report Toolbar


The report toolbar consists of the following buttons:



  1. Export
  2. Refresh
  3. Prev / Next page
  4. Report settings


4. Quick Filter


The quick filter is used to perform a quick and temporary filter on the report. For more information on the quick filter, see the article Filtering a report.


5. Sorted Column


The column based on which the report is sorted is highlighted in green. Clicking consecutively on the column header will toggle the sort sequence from ascending, descending and finally not sorted.


6. Report aggregation


The aggregations are shown as per the report settings.


7. Report Settings


The report can be customized using the following report settings: