This articles explains which automated email(s) the participant receives during registration, under which circumstances, and how to turn the auto-sending of these emails on and off.
The Emails Which Are Sent
As described in the article Email Templates, these are the different emails which are sent:
- Order/Registration Confirmation
This email is sent to the buyer (or main registrant):
(1) In the case of a paid event and when full payment is made at the point of registration.
(2) In the case of free event, or where no payment is required. - Individual Attendee Confirmation
This email is sent to the individual attendees (i.e. to each ticket holder) in the case of group registration:
(1) In the case of a paid event and when full payment is made at the point of registration.
(2) In the case of free event, or where no payment is required. - Order Acknowledgement
This email is sent to the buyer:
(1) In the case of a paid event and when full payment is not made at the point of registration. - Individual Attendee Acknowledgement
This email is sent to the individual attendees (i.e. to each ticket holder) in the case of group registration:
(1) In the case of a paid event and when full payment is not made at the point of registration.
Turning the Emails On and Off
To toggle the auto-sending of the different emails, follow the following steps:
1. Click on Automated Messages & Emails in the left hand navigation.
2. To turn the Order/Registration Confirmation email on/off:
- Under Confirmation Email,
- Check/uncheck the box for Send automatically to ticket buyer/main registrant.
- To turn the Individual Attendee Confirmation email on/off:
- Check/uncheck the box for Send to each attendee as well.
4. To turn the Order Acknowledgement email on/off:
- Under Acknowledgement Email,
- Check/uncheck the box for Send automatically to ticket buyer.
5. To turn the Individual Attendee Acknowledgement email on/off:
- Under Acknowledgement Email,
- Check/uncheck the box for Send to each attendee as well.