Access the Platform
Go to the following URL on your computer’s web browser.
URL: https://www.gevme.com/home
Login details:
Email: name@domain.sg
Password: the password used when you first logged in
Once logged in, click on your Organisation to get started
GEVME Two-Factor Authentication (2FA)
Enforcing 2-step verification (2FA) for your organisation (Admin only)
-Click on your Profile, select Admin Console
-Go to Organisations, select Organisation Details and find Security
-Turn on the 2-Step Verification
As the organisation administrator, you can decide the preferred settings aligning with your corporate's data policies.
- Allow users to turn on 2-Step verification on their own
Your user then can go to their Profile/Settings/Account/Security and turn 2FA on
- Enforce 2-step verification now
The users will be promoted to setting-up 2-Step verification in their next login to the platform
First time setting up 2FA
- Click on “Start Setup”
- The user is encouraged to set up both options - “SMS and Through an APP”, so that you can switch between the options in case the SMS method is not available.
Through SMS/Voice call
Step 1 - Click “Through SMS/Voice Call”
Step 2 - Setup your phone
Step 3 - Verify your phone
Fill in the code sent to your phone number and click “Verify”
Click Finish
To avoid getting locked out of your account, please save a copy of the backup codes below or print and keep them somewhere safe and accessible.
You can use these backup codes to login to your account in case you lose access to your authentication device. Each code can be used only once. It will look like this:
Step 4: Access: GEVME platform through an internet-enabled device
Using the same email + password to login
Be promoted to complete the 2-Step Verification to access the account
Through an APP
Step 1: Click “Through an APP”
Step 2: Use the app, access the “Settings” to Add an Account. Choose to scan the barcode showing At Step 1 below:
After scanning, a 6-digit code will appear. If the code expires, wait for the new code to be generated.
After the code is accepted per the image above, click Finish.
Step 3: Access: GEVME through an internet-enabled device
Using the same email + password to login and open your authenticator app to input the 6-digit code generated by the app
Setup SMS as default login
If you choose Through Authenticator App as the default option, you can also receive verification codes through SMS/Voice call on your mobile phone by clicking on Enable SMS/Voice
Fill in phone number
Click on “Send Code” to receive code for verification via SMS
Click on “Verify”
Click on “Make Default” to choose SMS as the default login.
User Matrix
The below table illustrates the access rights allowed for each feature in GEVME
Functionality | Access Rights |
Manage Event Settings | Publish / Unpublish event Cancel / Draft / Archive event Edit Event Details / Event Page Manage Ticket Manage Promo Codes Manage Forms Manage Payment Manage Taxes Manage Fees |
Manage Onsite Settings | Onsite Settings Page Onsite Check In |
Manage Emails | Manage Campaigns Send / Schedule Campaigns Manage Email Templates View Email Statistics |
Manage Reports | View Attendees Report View Order / Order Attendees Report View Tickets Report |
Manage Orders | Manage Orders Manage Buyer Information Email Buyer Manage Order Transactions |
Manage Attendees | Manage Attendees Email Attendees |
Manage Invitees | Manage Invitees Email Invitees |
User Roles
The below table illustrates the standard access rights given for the stated roles in managing an event
Functionality | Event Organisers | Email Marketer | Reporting Only |
Manage Event Settings | X | ||
Manage Onsite Settings | X | ||
Manage Emails | X | X | |
Manage Reports | X | X | |
Manage Orders | X | ||
Manage Attendees | X | ||
Manage Invitees | X | X |
All Events
All events created in your Organisation will appear in the dashboard listing of your GEVME account as shown below:
Types of Events
Free Events
An event is considered to be a free event in GEVME when
1. The ticket sale does not have a price tagged to it
2. The event does not have any merchandise with prices
Paid Events
An event is considered to be a paid event in GEVME when
1. The ticket sale has a price
2. The event allows merchandise with prices to be added on by the Attendees
Registration Type
Registration Form
Just a single registration form for one attendee to fill in.
Tickets
Possibility to have multiple categories of registration (a.k.a tickets) with price, and to have group registration.
RSVP
Capture Yes and No responses from your guests. Note that RSVP events cannot have paid items and merchandise.
Create a new Event
Click on the “Create new event” button on the top right of the screen
**Above image illustrates the event listing page “Create” button
Input the primary information of your events
Event Name
This differentiates your event
Event Venue
Event Address
The location of this event, the result should be shown in dropdown list based on the key word you input
Start Date and Time
Choose the start date and start time of your event.
To add an end date and end time, check the box for Add end date and time.
Tip: This information will also appear in the QR ticket
Time Zone
The time zone will be set to Singapore by default. If your event is taking place in a different country, change the time zone accordingly.
Logo
This could be the event logo
Organiser
By default, this is set to the organiser profile of the person who created this event. This will appear on the form when someone clicks on ‘Contact the organizer’
The details of the organiser profile is as follow:
These are the explanations for each field:
Profile name (internal)
The profile name is only used for your reference and is only visible to you in the organisers listing dropdown in the backend. This will help you easily identify which Organiser to use for each event.
Organiser name
The organiser name appears in the footer of your event page (if you don’t have any organiser logo) and on the confirmation page after the participant registers for your event.
Email sender name
The “Email sender name” appears in the “From” field in the email correspondences that your participants receive when they register for your event, e.g. the confirmation email, acknowledgement email, etc.
Organiser email
The “Organiser email” is used in 2 places:
- When the participant replies to your email correspondences.
In the “Contact the organiser” message box which is triggered by clicking on the “Contact the organiser” link in the footer of your event page.
To view or edit the details of an organiser, click on the Edit organiser.
If you cannot find an organiser profile that fits your event, select Create new organiser.
Privacy
This defines if a specific event is Publicly available via the event URL or if it’s only accessible Privately via 2 main methods
- Privately accessible via Invitation email sent by GEVME only
- Privately accessible via specific Password only
Event Language
Event Type
Event Topic
Registration Type
- Registration Form
- Tickets for Registration
- RSVP
For Event Organiser
Event Details & Event Page
As an Event Organiser, there are some information you need to have on hand before creating an event.
Field Name | Description | Displayed at |
Event Name | This is the name of the event your organising | Event Landing Page during registration Emails being sent from GEVME Confirmation QR Ticket |
Event Venue Event Address | This is the actual location of the event | Event Landing Page during registration Emails being sent from GEVME Confirmation QR Ticket |
Start Date and Time End Date and Time | This is the actual date and time of the event | Event Landing Page during registration Emails being sent from GEVME Confirmation QR Ticket |
Time Zone | This is the timezone of the event | Event Landing Page during registration Emails being sent from GEVME Confirmation QR Ticket |
Logo | This is the logo of the event | Event Landing Page during registration Emails being sent from GEVME Confirmation QR Ticket |
Organiser | This allows you to input the information of the Organiser. This allows the registrants to reach out to you via the event landing page. | Event Landing Page during registration (Footer) Emails being sent from GEVME Confirmation QR Ticket |
Organiser - Name | This is the name of the organiser | Event Landing Page during registration (Footer) Emails being sent from GEVME Confirmation QR Ticket |
Organiser - Email sender name | This is the name of the Organiser that will appear in the ‘From’ field when an email is sent to the Attendees | Email ‘From’ field Event Landing Page during registration (Footer) |
Organiser - Email | This is the email of the Organiser that will appear in the ‘From’ and ‘Reply-To’ field when an email is sent to the Attendees | Email ‘From’ field - Allows the Attendees to reply to your email correspondence Event Landing Page during registration (Footer) - Allows the registrants to reach out to the Organiser on the event landing page |
Organiser - Logo | This is the logo of the Event Organiser | Event Landing Page > Contact the Organizer pop up Confirmation QR Ticket |
Event Type | This describes the type of event | Internal reference only |
Event Topic | This describes the category of event | Internal reference only |
Go-Live Approval Workflow (Publishing an Event)
After an event has been created and all the event details have been updated, the last step is to publish the event so that it can be accessed by the public, or by intended audience for participation. Without publishing an event properly, whether it is a public or private event, the registrant will encounter issues such as a screen showing up asking them to log in to GEVME account, which will cause problems for both event organisers and the registrants.
Follow the below steps to publish an event correctly.
An event will have 4 different statuses (Published, Draft, Cancelled, Archived), defining its accessibility by the public and is set and accessed through the dropdown in the top right hand corner of the interface.
**Above image illustrates the changing of the event status
Approval before Publish
An Approval Checklist will show up for you to double-check on the necessary items before publishing your event.
Number of items in the checklist may depend on whether the event is a free/ paid registration event. Paid registration event will contain Payment, Tax checklist items.
If your GEVME account has an approval permission for the checklist items, you will be seeing the “Approve” button next to the individual checklist.
If your GEVME account does not have approval permission, you will see the “Send for Approval” button to get approval for the individual checklist items.
This checklist also serves as an internal auditing tool, in case your organization has an approval flow as to who edits/creates the event, and who will review and approve for the event to be published.
Request to Configure
By clicking on the arrow next to "Configure", you can send a request to configure or update the details in the required items list, if you review and the item isn't ready or configured correctly.
If all the items are in place, you can click on "Approve", and you will be able to see the trail of who has approved which item.
Once all items have been approved, the option to "Publish" will turn to green. You can click on "Publish" and the event will be officially accessible:
In the top right hand corner of GEVME backend interface, the event status will be changed:
