By setting up a retention time, all the orders that are pending payment will be cancelled at a set time and the tickets will be auto-release for new registrants. 

Where is this feature?

In the GEVME back end, it is located in the Payment Page / Advanced Settings

At this tab, you are able to select the preferred payment methods and set some Advanced payment settings. 

What are the options?

Retention time setting is to determine the amount of time in which the pending order will be retained. 

By Gevme default, it is set at Forever until changes are made. Note that the time is as per the Event Time Zone setting.

Note: If setting to Minutes, it has to be set to a minimum of 10 mins.

Who can set this Retention Time?

The permission to set up this function is shown to the backend User based on The User's permission. 

If you are not able to view it, please check with your administrator on your access rights.