Overview

To enhance security while maintaining flexibility, you can now add custom reply-to email addresses to your events through a simple verification process. This guide walks you through adding and verifying new reply-to email addresses in your GEVME account.

Adding a New Reply-To Email Address

1. Navigate to Your Organizer Profile

Go to your profile and locate the Reply-To Email field.
2. Add a New Email Address

  • Enter the email address you want to use in the “Add a New Reply-To Email” textbox.
  • Click the “+ Add” button.


3. What Happens Next?

  • A verification email will be sent to the added address.
  • The email address will appear in your dropdown list as “Unverified.”
  • You have 24 hours to complete the verification process.

Verifying Your Email Address

Step 1: Check Your Inbox

  • Open the inbox of the email address you added.
  • Look for a verification email from Gevme (From: [email protected]).

Step 2: Click the Verification Link

  • Open the email and click the verification link.

Step 3: Confirmation

  • A confirmation message will appear once verification is successful.

Step 4: Finalize Verification

  • Go back to your organizer profile and click the refresh button.
  • The email will now appear as “Verified” and can be used as a reply-to email for all your emails sent from GEVME.


If You Did Not Receive the Verification Email

  • Select the unverified email address in your profile.

  • Click the “Resend Verification” button.
  • Follow the verification steps above to complete the process.

Important Notes

Time Limits

  • Verification links expire after 24 hours.
  • You can request up to 5 verification emails per hour.

Email Management

  • Each email address can only be added once.
  • Verified email addresses remain permanently in your dropdown list.
  • Verified addresses can be used across all your events.

Troubleshooting

Common Error Messages

“You have exceeded the number of allowed verification attempts.”

Expired Verification Links

  • Return to your organizer profile.
  • Click the “Resend Verification” button.
  • A new verification email will be sent.

Need Help?

If you encounter any issues during the verification process, feel free to reach out to our support team at [email protected] for further assistance.