GEVME has an integrated email marketing and reporting module through which you can send emails to your invitees and attendees.

Emails sent from GEVME can be roughly categorised under:


1. System Emails

  1. Registration emails
    These are the emails sent to the participants during the registration process. 
  2. Workflow notification emails
    These are emails that collaborators receive when they are collaborating on an event.


2. User Emails

User emails are emails sent by you, the backend user. There are 2 ways in which user emails can be sent:

  1. Through Campaigns 
  2. Through the Composer via Order or Attendee Grid


Email templates are very important and useful in GEVME. Their main purpose is to avoid having to create and build an email each time you want to send that email. They are therefore especially useful for emails that you would be sending frequently. Think of a template like a saved version of an email which you can reuse indefinitely.

It will also be useful when cloning the event from previous year and using it for this year, where all the email templates are readily available for reference.


The rough process for using a template is the following:

  1. Create the template (or you don't need to create it if you are going to use an existing template or a system template).
  2. Load the template in the campaigns creator or the composer.
  3. Customize the content of the template, if required, but ideally changes to the email template are recommended to be done on the actual templates.
  4. Send your email.

Accessing Your Email Templates

To access the email templates of your event:


1. Click on Templates (under Emails) in the left hand navigation.



2. Under the Templates screen you will see all the templates that your event currently has.






There are 2 types of templates in GEVME:


  1. System Templates
    System templates are templates which are critical for the proper functioning of the system, and are therefore templates which cannot be deleted. These are templates created by and provided by default by GEVME and are marked with a grey System Template tag, as can be seen in the image above.

  2. User Templates
    As opposed to system templates, user templates are not critical to the functioning of the system, but are templates which will enhance the registration experience of your participants. User templates can be deleted. By default GEVME creates the following user template for your convenience:
    Invitation template
    Additionally, you can then create more templates for your own specific usage.


System Templates

The following are the GEVME system templates and their purpose:

  1. Order/Registration Confirmation
    This template is sent to the buyer (or main registrant):
    (1) In the case of a paid event and when full payment is made at the point of registration.
    (2) In the case of free event, or where no payment is required. 
  2. Individual Attendee Confirmation
    This template is sent to the individual attendees (i.e. to each ticket holder) in the case of group registration:
    (1) In the case of a paid event and when full payment is made at the point of registration.
    (2) In the case of free event, or where no payment is required. 
  3. Order Acknowledgement
    This template is sent to the buyer:
    (1) In the case of a paid event but when full payment is not made at the point of registration.
    Note: When online payment method is selected, the system allows 15 mins for the Buyer to complete payment. If payment is not completed after 15 mins after submission of the registration, then the Acknowledgement email is triggered automatically.
  4. Individual Attendee Acknowledgement
    This template is sent to the individual attendees (i.e. to each ticket holder) in the case of group registration:
    (1) In the case of a paid event but when full payment is not made at the point of registration. 
  5. Waiting List Confirmation
    This template is sent to the participant when they successfully get on the waiting list. 
  6. Waiting List Release
    This template is sent to the participant when a spot is released to them.

Related Articles:

Difference between the email templates


Default User Templates

As mentioned above, in addition to the system templates, GEVME also provides the following user template by default, for your convenience:

  1. Invitation
    You can use this template as the base for the invitation email to your event.