Click on Automated Messages & Emails in the left-hand navigation:




Confirmation Email


This email is sent to the ticket buyer / main registrant after they have completed the registration and the payment is completed.



1. Click on the Preview button to view how the email looks like.

 

2. Click on Edit Template to edit the content. This template is sent to the buyer only. 


3. The email will be sent out automatically once the registration is completed.

Uncheck the box if you prefer to send it out manually. 


4. Want to send to each attendee as well? Ensure the box is ticked.
(P.S. Please use the Individual Attendee Confirmation Template for this. See below) 


5. Attach the receipt(s) to the confirmation email. 


6. Attach the e-ticket(s) along with the confirmation email. 


7. Update the instructions on the ticket as seen below:


Instructions on Ticket can show attendee data using personalisation, refer to article here.


8. You may wish to add in additional email addresses for different purposes such as:
a. Tracking
b. Informing key personnel
c. And more...

cc & bcc emails can be comma separated individual email addresses or it can also take personalisations like {{attendee.pa_email}}


Confirmation Page


This page is shown when the registration is completed.



You are able to update the contents shown below, text allows HTML codes for formatting:




Acknowledgement Email


This email is sent to the ticket buyer after they have completed the registration, but payment is pending (this email is not sent if no payment is involved).
The email is triggered 15 minutes after registration submission if the payment is still pending.



1. Click on Preview button to view how the email looks like. 


2. Click on Edit Template to edit the content. This template is sent to the buyer only.

3. The email will be sent out automatically once the registration is completed.
Uncheck the box if you prefer to send it out manually. 

4. Want to send to each of the attendees as well? Ensure the box is checked.
(P.S. Please use Individual Attendee Confirmation Template for this. See below) 

5. Attach the outstanding invoice along with the acknowledgement email. 


6. You may wish to add in additional email addresses for different purposes such as:

a. Tracking
b. Informing key personnel
c. And more...


Acknowledgement Page


This page is shown when the registration is completed.



You are able to update the contents shown below, text allows HTML codes for formatting: 



Organiser Details

When Order Summary is enabled on the Acknowledgement/Confirmation pages, the Organiser Logo, Name, etc are shown in the side bar.

Showing of the Organiser Name can be enabled/disabled using this setting, it is enabled by default.


Show Organiser Name is enabled:

Show Organiser Name is disabled:



Registration Page Messages

"Registration is closed" Message


The message to be displayed on the event page when tickets sales have ended or registration closes, text allows HTML codes for formatting: