Q: My event is held in China and the participant provided details in Chinese. It looks fine in the backend, but when I exported the reports, I see many gibberish characters. How should I go about it? 

A: GEVME system report is in the format of .csv.  CSV files do not support Unicode/UTF-8 characters, which include: 

  • Chinese characters
  • any non-Latin scripts (Hebrew, Cyrillic, Japanese, etc.)
  • symbols
  • barcodes

In order to view the content correctly, please refer to this detailed guide on how to view special characters in .csv file

You may consider exporting the report in a PDF file instead. Certainly, there is an editing limitation in PDF format. 

The PDF report is limited to a max of 15 columns, the first 15 of the fields selected from the Report settings; and it is fixed at 12 rows on a page.