You seem to face some challenges with 2FA, let us assist you.
Select Try another way
In this view, you have an option to "Try another way". Click on it.
Various methods will be presented, you can select another way to sign in
- Authenticator App
- SMS/Voice Call
- Backup Codes
Reset your 2FA
Step 1: Using the backup code, you will be able to access the system.
Step 2: After accessing Gevme backend, you can reconfigure your 2FA again. Simply go to your Profile on the right corner, click on Admin Console / Account / Security
Step 3: We highly suggest to reconfigure all methods: Authenticator, SMS and save your Backup Codes as well.
In addition, you can consider using Authy App as Authenticator. If you change phone, you can just install the App again and 2FA is working as usual.
Change or remove default login option
Step 1: Access the Admin Console
Step 2: Click on “Security”
Step 3: Select your preferred option (mobile number, authenticator app, or backup codes) and click “Make Default” to set it as your default method.
Unable to access the mobile number or authenticator app
In case these methods are not working or not available for your use, contact our Support at cs.reg@gevme.com for assistance.
Step 1: Use the "Try another way" option on the login screen
Step 2: Select the "Backup codes" option. If you haven’t saved the backup codes, Gevme will provide temporary codes.
Step 3: Enter the temporary code provided by Gevme in place of the backup code to access your account.
To avoid future issues:
- Download and securely store your backup codes after logging in.
- Regularly update your 2FA methods and ensure your mobile number and authenticator app are accessible.
Set a default login method that you use consistently to reduce login issues.