Overview

The Abandoned Cart feature in Gevme helps event organisers capture attendee information when users drop off during the registration process. By saving partial registrations, organisers can follow up with potential attendees and encourage them to complete their sign-up.

How the Feature Works

Capture Incomplete Registrations
When a potential attendee fills in the first three fields of the registration form—First Name, Last Name, and Email—the system automatically saves their details.
Any additional information entered will also be stored.
Data Presentation
All captured data is displayed in the grid, making it easy for organisers to review and take action.
Re-engagement via reminder emails
Organisers can access abandoned registrations and send follow-up emails containing unique links that allow attendees to continue their registration.
Seamless Registration Resumption
Using the Abandoned Cart link, attendees can resume their registration exactly where they left off—without needing to re-enter previously submitted information.

Enable Abandoned Cart

Abandoned Cart is an add-on feature. To enable it for your event or organisation, please contact:

Support: cs@gevme.com
Your Gevme Account Manager or sales@gevme.com

Once enabled, navigate to Manage → Abandoned Cart and toggle the feature on.

How to Set it Up

1. Enable the Feature

Turn on the toggle to activate abandoned cart tracking.

2. Configure Follow-Up Emails

A. Create an Abandoned Cart Email Template

In the Email Template section, create a new template with content designed to encourage attendees to complete their registration.

You can personalise the email using fields available under the Abandoned Cart data section.

For example: a hyperlink can be embedded within text to redirect users to the Abandoned Cart URL.

B. Set up Automated Reminders

When creating a reminder, configure the following:

Reminder Name: A clear name for the campaign
Email Template: Select the Abandoned Cart email template you created
List: Choose recipients (e.g., Abandoned Cart Pending List or filtered Smart/Static Lists)
From/To: Set the sender and reply to details
When should the reminder be sent?
You have two options:

a. Send on a fixed schedule:
Send emails daily or on specific days of the week
Set a specific send time

b. Send based on the cart age: (Recommended)
Send reminders based on how long ago the cart was abandoned
You can schedule up to 5 reminders

In this example, the potential attendees will be reminded of the abandoned cart after 3-day and 15-day after abandonment. Emails will be sent at the same time of day the attendee originally dropped off.

Once configured, save your reminders.